Last updated: January 6, 2026
VEHYLY LLC ("VEHYLY", "we", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our platform, mobile application, and related services (the "Service").
By using VEHYLY, you accept the practices described in this Privacy Policy.
We collect different types of information to provide and improve our Service.
Registration information:
- Full name
- Email address
- Phone number
- Password (encrypted)
- Date of birth
- Gender (optional)
- Location/address
Profile information:
- Profile photo
- Biography/description
- Social media links
- Work portfolio (for Professionals)
- Licenses and certifications (for Professionals)
Service information:
- Services offered and prices (Professionals)
- Availability and schedules
- Appointment history
- Reviews and ratings
Payment information:
- Credit/debit card information (processed by Stripe)
- Bank account information (for withdrawals)
- Transaction history
Communications:
- Messages sent through the Platform
- Emails and communications with support
- Reviews and comments
Device information:
- Device type (mobile, tablet, computer)
- Operating system and version
- Web browser
- IP address
- Unique device identifiers
Usage information:
- Pages visited
- Features used
- Time of use
- Frequency of use
- Content interactions
Location information:
- Approximate location based on IP address
- Precise location (only if you grant permission in the mobile app)
- Used to show nearby Professionals and services available in your area
Social networks:
If you choose to link your account with social networks (Facebook, Instagram, Google), we may receive information from your public profile.
Payment providers:
We receive payment confirmation information from Stripe, but we do not store complete credit card information.
We use your information for the following purposes:
VEHYLY does not sell your personal information. We share your information in the following circumstances:
Public profile information:
- Your name, photo, biography, and ratings are visible to other users
- Your posts, work photos, and reviews are public
- Professionals can see contact information of Clients who book appointments
Transaction information:
- Appointment and purchase details are shared between the parties involved
We share information with third parties who help us operate the Service:
Stripe:
- Processes payments and transactions
- Receives necessary payment information
- Stripe Privacy Policy
Firebase (Google):
- Hosts our database and authentication
- Provides push notification services
- Firebase Privacy Policy
Twilio:
- Sends SMS notifications
- Receives phone numbers for message sending
- Twilio Privacy Policy
Hosting services:
- Host our web application
- May access server information and logs
We may share your information with third parties if you give us your explicit consent.
We may disclose your information if:
- Required by law
- We respond to legal processes (court order, subpoena)
- We protect the rights, property, or safety of VEHYLY, our users, or the public
- We detect, prevent, or address fraud, security, or technical issues
In the event of a merger, acquisition, or asset sale, your information may be transferred to the new entity.
Cookies are small text files stored on your device when you visit a website or use an application.
Essential cookies:
1. Authentication (Firebase):
- Keep you logged in
- Remember your authentication status
- Type: Essential (necessary for operation)
- Duration: Until you log out
2. Payment processing (Stripe):
- Facilitate secure transactions
- Prevent fraud
- Type: Essential (necessary for payments)
- Duration: 1 year
3. Local browser storage:
- Shopping cart
- User preferences
- Temporary session data
- Type: Essential (improve experience)
- Duration: Variable
We DO NOT use cookies for:
- Third-party advertising
- Cross-site tracking
- Third-party behavioral analysis
- Targeted marketing
You can control cookies through your browser settings:
- Block all cookies
- Delete existing cookies
- Configure preferences by site
Note: If you block essential cookies, some VEHYLY features may not work properly.
Depending on your location, you may have the following rights:
Note: We may retain certain information for legal, security, or dispute resolution reasons.
You can control notifications from:
- Mobile app settings
- Web profile settings
- "Unsubscribe" links in emails
To exercise any of these rights, contact us at: legal@vehyly.com
We will respond to your request within 30 days.
Active accounts:
- We retain your information while your account is active
Closed accounts:
- We delete most of your personal information within 90 days
- We retain certain information for legal and security reasons
Specific information:
- Financial transactions: 7 years (tax and legal requirements)
- Messages and communications: 2 years
- Security logs: 1 year
- Aggregated analytical information: Indefinitely (anonymized)
When you delete your account:
1. Your profile will no longer be visible immediately
2. Your personal information will be deleted within 90 days
3. Historical transactions are retained in anonymized form
We implement technical and organizational measures to protect your information:
Technical security:
- SSL/TLS encryption for data in transit
- Password encryption with secure algorithms
- Firewalls and intrusion detection systems
- Restricted access to personal information
- Regular security audits
Organizational security:
- Staff training in data protection
- Data access policies
- Confidentiality agreements with employees and providers
It is also important that you:
- Keep your password secure
- Don't share your login credentials
- Log out on shared devices
- Notify us of suspicious activity
No system is 100% secure. Although we implement robust measures, we cannot guarantee absolute security of your information.
VEHYLY is intended for persons over 18 years of age. We do not intentionally collect information from persons under 18 years of age.
If we discover that we have collected information from a minor, we will delete it immediately.
If you are a parent or guardian and believe your child has provided us with information, contact us: legal@vehyly.com
VEHYLY operates primarily in the United States. If you access the Service from another country:
For users in the European Union:
We implement appropriate safeguards to protect your information in accordance with GDPR.
If you reside in the European Union, you have additional rights under GDPR:
- Right to be forgotten
- Data portability
- Restriction of processing
- Object to automated processing
Legal basis for processing:
- Contract execution: To provide the Service
- Legitimate interests: To improve and protect the Service
- Consent: For marketing communications
- Legal obligation: To comply with legal requirements
If you reside in California, you have rights under CCPA:
- Know what information we collect
- Know if we sell your information (we don't)
- Request deletion of your information
- Not be discriminated against for exercising your rights
We comply with applicable privacy laws in all jurisdictions where we operate.
We may update this Privacy Policy periodically to reflect:
- Changes in our practices
- New functionalities
- Legal or regulatory changes
We will notify you of significant changes:
- By email
- Through notification on the Platform
- By updating the "Last updated" date
Your continued use of the Service after changes constitutes acceptance of the updated Policy.
VEHYLY may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties.
We recommend reading the privacy policies of any website or service you visit.
If you have questions, concerns, or requests about this Privacy Policy or our data practices:
VEHYLY LLC
2008 Jenkins Rd, Apt 263
Pasadena, TX 77506
United States
General email: support@vehyly.com
Privacy email: legal@vehyly.com
Website: https://vehyly.com
We will respond to your inquiry within 30 days.
VEHYLY uses automated systems to:
- Recommend Professionals and services
- Detect fraudulent or suspicious activity
- Moderate content
These systems do not make decisions that significantly affect you without human intervention.
We may use and share aggregated and anonymized information that does not personally identify you for:
- Trend analysis
- Research
- Service improvement
- Platform advertising
By using VEHYLY:
- You accept this Privacy Policy
- You consent to the collection, use, and sharing of your information as described
- You confirm that you have read and understood your rights
By using VEHYLY, you confirm that you have read, understood, and accepted this Privacy Policy.
© 2026 VEHYLY LLC. All rights reserved.