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Support Center

Frequently Asked Questions

Download the VEHYLY app or visit our website. Tap "Create Account" and select your account type:

  • Client: to book appointments and purchase products.
  • Professional: to offer beauty services (barber, stylist, etc.).
  • Vendor: to sell products on the Marketplace.

Fill in your details, accept the Terms and Conditions, and you're ready to go. Your account is activated immediately.

If you are a Professional:

  1. Complete your profile with your services, prices, and available hours.
  2. Clients can find you by location, search, or recommendations.
  3. When a client books an appointment, you will receive a notification.
  4. Confirm or decline the appointment from your dashboard.
  5. After completing the service, mark the appointment as completed to receive payment.

Charge Card allows Professionals to collect card payments directly from the app, no card terminal needed:

  1. From your wallet, tap "Charge Card".
  2. Enter the amount to charge.
  3. The client enters their card details or pays via PayPal.
  4. Payment is processed instantly.
  5. The amount (minus the 5% commission) is deposited to your VEHYLY wallet.

Note: The client can also scan a QR code to pay from their own phone.

Funds from your services and sales accumulate in your VEHYLY Wallet.

  1. Go to your profile and open the "Wallet" section.
  2. When your balance reaches the minimum of $10 USD, tap "Request Withdrawal".
  3. Configure your PayPal account to receive your withdrawals.
  4. Withdrawals are processed within 1 to 2 business days.

You can view your transaction and withdrawal history from the same section.

VEHYLY is 100% free to sign up and use. We only charge a commission on completed transactions:

  • Appointments and services: 5% of each service value.
  • Charge Card: 5% of the charged amount.
  • Marketplace (direct sales): 10% (5% VEHYLY + 5% referral, or 10% VEHYLY if no referral).

There are no hidden fees, monthly charges, or activation costs. Payment processing fees are included.

You can report content directly from the app:

  • Posts/Reels: Tap the "..." menu on the post and select "Report post".
  • Stories: Tap the "Report" button at the bottom of the story.
  • Users: Go to the user's profile and tap "Report".
  • Products: In the product details, tap "Report product".
  • Messages: In the chat, tap "Report" in the header.

Our team reviews each report within 24 to 48 hours. You can also contact us directly using the form below.

Yes. Go to the user's profile and tap the "Block" button. When you block a user:

  • They won't be able to see your profile or posts.
  • They won't be able to send you messages.
  • They won't appear in your feed or search results.

You can manage your blocked users list from Settings → Security → Blocked Users.

Contact Us

Didn't find your answer? Send us a message and we'll get back to you as soon as possible.

Other ways to reach us

Direct email: support@vehyly.com

Address:
VEHYLY LLC
2008 Jenkins Rd, Apt 263
Pasadena, TX 77506
United States

Business hours: Monday to Friday, 9:00 AM - 6:00 PM (CST)